Terms & Conditions
Last Updated: 28 August 2026
Welcome to ChocosLayer. These Terms & Conditions govern your access to and use of chocoslayer.in, including browsing the website, creating an account, placing orders, making payments, and purchasing our products.
By accessing or using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the website or place an order.
1. About ChocosLayer
ChocosLayer is a food and confectionery brand offering handcrafted and small-batch chocolate products, dry fruit bites, customized chocolates, and related products.
Our products are prepared, packed, and dispatched with care. As our products may be handmade or prepared in small batches, minor variations in appearance, shape, colour, texture, or size may occur.
2. Eligibility
By using this website or placing an order, you confirm that:
The information provided by you is accurate and complete.
You are legally capable of entering into a purchase transaction under applicable law.
You will use this website only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorized activities.
3. Website Use
You agree not to:
Misuse or interfere with the operation of the website.
Attempt to gain unauthorized access to our website, servers, or systems.
Use the website for fraudulent or unlawful purposes.
Copy, reproduce, modify, distribute, or commercially exploit our website content without written permission.
Upload or transmit harmful code, viruses, or malicious content.
We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, ingredients, weights, prices, and other product information displayed on the website are accurate.
However:
Product photographs are for illustrative purposes and actual products may vary slightly.
Handmade products may have natural variations in shape, colour, size, and texture.
Product availability may change without prior notice.
Packaging or presentation may occasionally vary depending on availability, without materially changing the product.
Such minor variations do not necessarily indicate a defect.
5. Ingredients and Allergen Information
Our products may contain or be prepared using ingredients including, but not limited to, nuts, peanuts, dairy or ghee, seeds, dates, honey, chocolate, and other ingredients disclosed on the applicable product page or product packaging.
Customers are responsible for reviewing the ingredient and allergen information before placing an order.
If you have a food allergy, intolerance, dietary restriction, or any specific concern regarding an ingredient, please contact us before placing your order.
We do not guarantee that our products are suitable for every individual dietary requirement unless specifically stated on the relevant product page.
6. Product Quality and Freshness
Our products may be freshly prepared or produced in small batches.
We aim to maintain appropriate quality, hygiene, packaging, and handling standards throughout preparation and dispatch.
Customers must follow the storage and handling instructions provided on the product packaging or website after receiving the product.
Changes in product quality caused by improper storage, excessive heat, moisture, or mishandling after delivery may not be considered a product defect.
7. Product Availability
All products are subject to availability.
We reserve the right to:
Limit quantities of products available for purchase.
Temporarily discontinue a product.
Modify product specifications or ingredients where appropriate and permitted by applicable requirements.
Cancel an order if a product becomes unavailable.
If an order is cancelled by us after successful payment, the applicable amount will be refunded through the original payment method or another appropriate method, subject to applicable payment and banking processes.
8. Pricing
All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices may change at any time without prior notice.
Applicable shipping charges, taxes, or other charges, if any, will be displayed during the ordering process or otherwise communicated before order completion.
We make reasonable efforts to ensure pricing information is accurate. In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.
9. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order may be considered accepted after successful payment and order confirmation, subject to product availability and verification.
We reserve the right to refuse, cancel, or limit an order in circumstances including:
Product unavailability.
Incorrect or incomplete customer information.
Payment failure or payment-related issues.
Suspected fraudulent or unauthorized transactions.
Technical or pricing errors.
Delivery restrictions or PIN-code unserviceability.
Circumstances beyond our reasonable control.
If we cancel an order after payment has been successfully received, the applicable refund will be processed as per our Refund & Returns Policy and applicable payment processes.
10. Customer Information
Customers must provide accurate and complete information when placing an order, including:
Full name
Mobile number
Email address
Complete delivery address
PIN code
Any other information required to process the order
ChocosLayer is not responsible for delivery delays, failed deliveries, additional charges, or other issues resulting from incorrect, incomplete, or inaccurate information provided by the customer.
11. Payment
We may offer online payment methods through third-party payment service providers.
Customers agree to provide accurate payment and billing information.
Payment processing may be subject to the terms, privacy policies, and security procedures of the applicable payment service provider.
ChocosLayer does not intentionally store complete card or banking credentials that are processed through third-party payment gateways.
In case of payment failure, duplicate payment, or payment-related technical issues, customers should contact us with the relevant transaction or order details.
12. Fresh and Made-to-Order Products
Certain ChocosLayer products may be prepared fresh or made to order.
Accordingly, preparation and dispatch times may vary depending on:
Product type
Order quantity
Customization requirements
Current order volume
Availability of ingredients or packaging materials
Freshly prepared products may naturally differ slightly in appearance, texture, or consistency between batches.
13. Shipping and Delivery
We currently offer delivery within India, subject to courier and PIN-code serviceability.
Orders are generally processed and prepared for dispatch within the timeframe stated in our Shipping Policy.
Delivery timelines provided on the website are estimates and may vary depending on the destination, courier partner, weather, holidays, transportation conditions, and other circumstances.
Once an order has been handed over to the courier or logistics partner, delivery is subject to the courier partner’s operational processes.
For complete shipping information, please refer to our Shipping Policy.
14. Delayed or Failed Delivery
Delivery may be delayed or unsuccessful due to circumstances including:
Incorrect or incomplete address.
Incorrect mobile number.
Customer unavailable at the delivery address.
PIN-code or location restrictions.
Courier operational issues.
Weather or transportation disruptions.
Public holidays or unforeseen circumstances.
Customer refusal or repeated unsuccessful delivery attempts.
Where a delivery fails because of incorrect information or circumstances attributable to the customer, additional shipping or re-dispatch charges may apply where permitted and applicable.
15. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
An order may be cancelled only if it has not already been processed, prepared, customized, packed, or dispatched.
For customized or personalized products, cancellation may not be possible once preparation or customization has started.
Where cancellation is accepted, any applicable refund will be processed according to our Refund & Returns Policy.
16. Returns, Refunds and Replacements
Because ChocosLayer sells food and confectionery products, we generally do not accept returns based solely on change of mind, personal taste preference, or incorrect product selection.
However, customers may be eligible for a refund, replacement, or other appropriate resolution in cases such as:
Wrong product received.
Product damaged during delivery.
Product received with damaged or tampered packaging.
Product received in an unacceptable condition.
Other genuine product-related issues, subject to verification.
Customers must report an eligible issue within 48 hours of delivery and provide the Order ID along with clear photographs and/or videos as reasonably requested.
Products that have been opened, consumed, altered, or improperly stored may not be eligible for a return, refund, or replacement, except where applicable law provides otherwise.
For complete details, please refer to our Refund & Returns Policy.
17. Storage and Handling
Customers must store products according to the instructions provided on the product packaging or product page.
Depending on the product, appropriate storage conditions may be required to maintain freshness, texture, and quality.
ChocosLayer is not responsible for deterioration, melting, spoilage, or other changes caused by improper storage or handling after delivery.
18. Customized Products
For customized products, customers are responsible for providing correct customization details, spelling, names, messages, designs, colours, quantities, and other required information.
Once customization or preparation has started, changes or cancellations may not be possible.
ChocosLayer will not be responsible for errors resulting from incorrect information supplied or approved by the customer.
19. Intellectual Property
All content available on chocoslayer.in, including:
ChocosLayer name and logo
Brand identity
Product photographs
Product descriptions
Graphics
Website design
Text
Original marketing materials
Other original content
is owned by or licensed to ChocosLayer and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission, except where permitted by applicable law.
20. Third-Party Services
Our website may use third-party service providers for payment processing, shipping, logistics, hosting, analytics, communication, security, or other website functions.
Third-party services may have their own terms and privacy policies.
ChocosLayer is not responsible for interruptions, failures, delays, or errors caused solely by third-party services that are beyond our reasonable control.
21. Website Availability and Accuracy
We make reasonable efforts to maintain the website and keep the information available on it accurate and up to date.
However, we do not guarantee that:
The website will always be available.
The website will always operate without interruption.
All information will always be completely error-free.
The website will be free from technical issues or security vulnerabilities.
We may temporarily suspend, modify, or discontinue any part of the website for maintenance, updates, security, operational, or other legitimate reasons.
22. Limitation of Liability
To the maximum extent permitted by applicable law, ChocosLayer shall not be liable for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, incorrect customer information, improper storage or handling after delivery, third-party service failures, natural events, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any consumer right, guarantee, remedy, or liability that cannot legally be excluded or limited under applicable law.
23. Force Majeure
ChocosLayer shall not be responsible for delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, public emergencies, technical failures, or other unforeseen events.
24. Privacy and Customer Data
Your use of our website and the information you provide to us are also governed by our Privacy Policy.
We may collect and process information necessary to provide services such as order processing, payment coordination, customer support, shipping, account management, and communication, in accordance with our Privacy Policy and applicable law.
25. Consumer Rights
Nothing in these Terms & Conditions is intended to take away or restrict any rights available to consumers under applicable Indian laws.
Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.
26. Grievance and Customer Support
If you have a question, complaint, or concern regarding an order, product, payment, delivery, refund, or any other service provided by ChocosLayer, please contact us using the details below.
Email: officialchocoslayer@gmail.com
We will make reasonable efforts to review and respond to customer concerns within an appropriate timeframe.
27. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts applicable under law.
28. Changes to These Terms
ChocosLayer may update or modify these Terms & Conditions from time to time to reflect changes in our products, services, website, business practices, or applicable legal requirements.
The updated Terms & Conditions will be published on this page with the revised date.
Your continued use of the website or placement of an order after the updated Terms & Conditions are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
29. Contact Us
For any questions regarding these Terms & Conditions, please contact:
ChocosLayer
Email: officialchocoslayer@gmail.com
Website: chocoslayer.in
By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.