Shipping Policy
Shipping & Delivery
At ChocosLayer, we currently offer shipping and delivery services within India only through our logistics and courier partners. Delivery availability depends on the serviceability of the delivery PIN code.
We take care to prepare, pack, and dispatch every order safely so that your products reach you in good condition.
Applicable shipping charges, if any, are calculated based on the delivery location, order weight, package dimensions, and available shipping service. The applicable shipping charges will be displayed at checkout before you complete your order.
Some remote, restricted, or non-serviceable PIN codes may not be eligible for delivery.
Order Processing & Dispatch
Orders are generally processed and prepared for dispatch within 1–3 working days after confirmation of the order and payment, where applicable.
As many of our products are freshly prepared, customized, or made to order, processing time may vary depending on the product, quantity, customization requirements, and order volume.
Orders may take additional time to process during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Delivery Time
After dispatch, delivery generally takes approximately 2–7 working days, depending on the delivery location and courier service.
Estimated delivery times are indicative and may vary due to factors such as weather conditions, transportation delays, public holidays, courier service disruptions, remote locations, incorrect address or contact information, or other circumstances beyond our control.
For certain locations or during peak periods, delivery may take longer than the estimated time mentioned above.
Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation and tracking details through the contact information provided at the time of placing the order.
You can use the tracking information provided to check the status and movement of your shipment through the applicable courier service.
Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures. Customers are requested to provide an accurate and complete delivery address and an active contact number while placing the order.
If a delivery attempt is unsuccessful due to the recipient being unavailable, an incorrect or incomplete address, an unreachable contact number, refusal to accept the package, or other reasons attributable to the recipient, additional delivery attempts may be subject to the courier partner’s policies and applicable charges, where applicable.
Incorrect Address or Contact Information
Please ensure that your delivery address, PIN code, name, and contact number are correct before placing your order.
ChocosLayer may not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.
Damaged or Incorrect Delivery
If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery with your Order ID and clear photographs/videos of the package and product.
For details regarding eligible replacements, returns, or refunds, please refer to our Return & Refund Policy.
Delivery Delays
While we work with our logistics partners to deliver orders within the estimated delivery period, ChocosLayer cannot guarantee a specific delivery date or time.
We will make reasonable efforts to assist you in case of a significant delivery delay and may coordinate with the courier partner to obtain an update regarding the shipment.
Contact Us
For any questions, concerns, or assistance regarding shipping and delivery, please contact us at officialchocoslayer@gmail.com.
Please keep your Order ID available when contacting us regarding your shipment.
ChocosLayer reserves the right to update this Shipping Policy from time to time to reflect changes in our delivery process, logistics partners, or applicable requirements.